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Wednesday, February 28, 2018

Welcome Cherise Smith

University Libraries welcomes Cherise Smith to the position of User Services Coordinator. Ms. Smith has joined the User Services Department and will be assisting library users with a wide range of library services, including finding library resources, answering inquiries, and troubleshooting technical and account issues. The User Services Department is a large team of over 40 staff and students who support all library service desks in Waldo, Swain, and Maybee libraries.

Ms. Smith brings considerable library experience and a strong dedication to providing excellent service. She has been with University Libraries since 2007, first as an Access Services Student Assistant and then, starting in 2016, as a temporary User Services Assistant. Prior to joining Western Michigan University, Ms. Smith was a library aide at the Kalamazoo Public Library.

She earned a Bachelor of Science from WMU in 2015 with a major in biology and a minor in chemistry. In addition to her public services skills, Ms. Smith is experienced with Alma, Primo, Ares, and LibChat, and has spent the past year and a half processing and reporting on physical course reserves.